Tesla is recalling nearly 11,000 Powerwall 2 units in the US after reports of overheating and fires caused by faulty lithium-ion battery cells. The US Consumer Product Safety Commission has received over two dozen reports of overheated units, six instances of smoking units, and five incidents of fires resulting in "minor property damage".
The recall affects units installed across the country between November 2020 and December 2022, with prices ranging from $8,000 at the time. According to Tesla, only a subset of Powerwall 2 units are impacted due to a third-party battery cell defect.
Consumers with affected Powerwall 2 units will receive notifications on their Tesla App, prompting them to unplug their system and contact certified installers for replacement. Tesla has remotely discharged energy from the batteries of online Powerwall 2 systems to prevent overheating. Replacement units will be provided at no cost.
Tesla assures that solar generation functionality remains intact but backup power may be temporarily unavailable until a new unit is installed. Customers can reach out to their certified installer or contact Tesla directly via email or phone for assistance.
The Powerwall was first launched in 2015 as an energy storage solution for homes with solar panels, and its subsequent models have expanded its capabilities.
The recall affects units installed across the country between November 2020 and December 2022, with prices ranging from $8,000 at the time. According to Tesla, only a subset of Powerwall 2 units are impacted due to a third-party battery cell defect.
Consumers with affected Powerwall 2 units will receive notifications on their Tesla App, prompting them to unplug their system and contact certified installers for replacement. Tesla has remotely discharged energy from the batteries of online Powerwall 2 systems to prevent overheating. Replacement units will be provided at no cost.
Tesla assures that solar generation functionality remains intact but backup power may be temporarily unavailable until a new unit is installed. Customers can reach out to their certified installer or contact Tesla directly via email or phone for assistance.
The Powerwall was first launched in 2015 as an energy storage solution for homes with solar panels, and its subsequent models have expanded its capabilities.