this is like, so frustrating! ISPs should be transparent about what they're charging us for already, no need to make it harder for consumers to understand what's going on with their bills. I mean, if you want to charge extra fees, just be upfront about it and don't hide them in the fine print . And what's up with only 15% of customers actually using the labels anyway? That's like saying "oh, most people won't notice the hidden fees" – not cool . The whole point of these labels is to give consumers some control over their money and make sure they're not getting ripped off .
I'm so sick of these ISPs thinking they can just screw over customers without anyone holding them accountable . Like, come on guys, 85% of people are actually happy with the transparency labels - what more do you want? And now they're gonna make it even harder for us to know what's going on in our bills? No thanks! I mean, I get that some folks might not use the info, but does that mean we should all just be kept in the dark? It's like they're playing a big game of 'gotcha' with consumers... and it's so not cool . Can't these ISPs just be honest with us for once?