When Bureaucratic Efficiency Fails Its Most Vulnerable Clients The recent incident in Chhattisgarh's Surguja district, where a tribal woman walked four kilometers with her 90 year old mother in law on her back to complete KYC formalities at a bank, highlights the bureaucratic red tape that often puts its most vulnerable clients at risk.
This case is not an isolated incident but rather one of countless stories of elderly and disabled individuals struggling to access basic services due to inefficiencies.
The woman, Sukhmaniya, was forced to carry her frail mother in law because a pending KYC process had halted pension deliveries to their doorstep.